Episode 3: Tools to Know

What tools do you need to know in order to not just do but excel at a support job? In this episode, we walk you through support tools, team communication tools, as well as best practices to get the most out of everything!

Show Notes

Introductions at 0 mins
Customer communication tools explained at 1:00
Productivity tools and tips at 6:55
Cross-functional tools at 16:08
– Brianne’s presentation Let’s Talk About Fast Brain, Executive Function, and Productivity
– The concept of “flow” described – https://www.additudemag.com/adhd-symptoms-hyperfocus-attention/
Homework at 23:57 – Sign up for Zendesk!

For all else, check out the Resource Library page!

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