Support Night School | Build a career you'll love!

Episode 3: Tools to Know

August 17, 2020 September 17, 2020 / Leave a Comment

What tools do you need to know in order to not just do but excel at a support job? In this episode, we walk you through support tools, team communication tools, as well as best practices to get the most out of everything!

Show Notes

Introductions at 0 mins
Customer communication tools explained at 1:00
Productivity tools and tips at 6:55
Cross-functional tools at 16:08
– Brianne’s presentation Let’s Talk About Fast Brain, Executive Function, and Productivity
– The concept of “flow” described – https://www.additudemag.com/adhd-symptoms-hyperfocus-attention/
Homework at 23:57 – Sign up for Zendesk!

For all else, check out the Resource Library page!

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Episode 2: Applying to and Interviewing for Support Roles

August 12, 2020 August 13, 2020 / Leave a Comment

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Show Notes
Introductions at 0 mins
Evaluating which jobs to apply to at 1:16 (Sample Job Description)
Resume tips at 5:11
Highlighting transferrable skills at 8:14
Cover letters at 9:00
Hiring manager’s perspective and tips at 10:00
Preparing for the interview process at 14:30
During the interview at 18:15
After the interview 22:06
Homework at 24:00 – Craft a winning resume and cover letter!Tell your story through a 1-2 page document showcasing your work history and accomplishments, citing specifics, and using keywords from the job description. Ask for feedback from friends and families. Do you see me in this resume?

Resources

Sample Job Description – http://supportnightschool.com/resource-library/sample-job-description/
Why Women’s Don’t Apply For Jobs Unless They are 100% Qualified http://blogs.hbr.org/2014/08/why-women-dont-apply-for-jobs-unless-theyre-100-qualified
Enhancv https://enhancv.com/
A Few Mistakes to Avoid If You Want to Get Hired (from Camille’s blog!) – https://camilleacey.com/2017/06/02/a-few-mistakes-to-avoid-if-you-want-to-get-hired/

Homework!

Episode 1:Pursuing A Career In Tech Support

July 7, 2020 August 13, 2020 / Leave a Comment

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Show Notes:

Introductions at 0 mins
Tech industry impact by Covid at 2:50
What skills are translatable at 4:08
Inclusion and growth at 4:55
Backgrounds and transitioning into tech at 5:55
Support channels and customer-facing departments at 7:21
Working with other departments at 8:43
Categories of companies at 13:12
Insights from a hiring manager at 14:56
Perks of online support as a career at 15:43
Getting started in online support at 20:42
Homework at 21:21

Homework:

Checkout the job listings here (In addition to the usual like LinkedIn, Indeed, etc.):
https://remotive.io/remote-jobs/customer-support
https://weworkremotely.com/categories/remote-customer-support-jobs#job-listings
www.supportdriven.com
https://peoplefirstjobs.com/jobs/customer-success-support
https://angel.co/
https://scouted.io/

What are some skills listed in the job descriptions that you feel apply to you? What are some examples of the experience you have utilizing those skills?

What industries interest you? Which of the jobs listed really spoke to you? Was it support, success, community mgmt.?

Make a list of everything that speaks to you and have it ready for episode 2!